We are looking for a full timeexperienced Duty Manager ready to take the next step in their career. This truly is a great opportunity for someone looking for a career in Hospitality Management!
The main duties of the role include:
Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service is being delivered
Coordinate rosters, delegate tasks and breaks
Provide feedback to staff on their performance and manage performance concerns
Support training, onboarding and coaching of new starters and existing staff
Lead a 'Safety first' culture by following all policy, procedures and reporting to ensure compliance at all times
Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
Trouble shoot, problem solve and implement solutions to ensure a positive customer experience and outcomes
Conflict Resolution and management of complex operational issues
High level knowledge & experience of Club operations and guiding legislation - support and training provided
To succeed in this role you will have:
A 'Can Do' attitude that thrives in a fast paced and diverse environment
At least 12 months experience managing a team
Exceptional communication skills
Exceptional grooming and presentation skills
Possess a high degree of discretion, integrity and confidentiality
Flexibility and availability to work across the operating hours of the Club and be able to work a rotating shift roster year round.
Possess an RSA (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gaming) competency card or willing to obtain
You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas!
Aside from this awesome career opportunity, we also offer:
Salary starting at $85,800 with an annual review after 12 months
Flexible roster
Health & Wellbeing benefit
Full corporate uniform
Free manager meal
Ongoing training and development opportunities
Volunteering opportunities
Free Flu vaccinations & Health checks
An awesome team and great culture
Club Trading Hours at Menai are: Sunday to Wednesday 10am to 12am, Thursday 10am to 1am and Friday and Saturday 10am to 2am.
Company Advocacy:
Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness, Integrity.
Advocate ICC Group in all dealings with guest and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.
Apply now for this opportunity and watch your career grow!
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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