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Duty Manager
Full time - Menai

We are looking for a full time experienced Duty Manager ready to take the next step in their career. This truly is a great opportunity for someone looking for a career in Hospitality Management! 

 
The main duties of the role include:
  • Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service is being delivered
  • Coordinate rosters, delegate tasks and breaks
  • Provide feedback to staff on their performance and manage performance concerns
  • Support training, onboarding and coaching of new starters and existing staff
  • Lead a 'Safety first' culture by following all policy, procedures and reporting to ensure compliance at all times
  • Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
  • Trouble shoot, problem solve and implement solutions to ensure a positive customer experience and outcomes
  • Conflict Resolution and management of complex operational issues
  • High level knowledge & experience of Club operations and guiding legislation - support and training provided
To succeed in this role you will have:
  • A 'Can Do' attitude that thrives in a fast paced and diverse environment
  • At least 12 months experience managing a team
  • Exceptional communication skills 
  • Exceptional grooming and presentation skills
  • Possess a high degree of discretion, integrity and confidentiality
  • Flexibility and availability to work across the operating hours of the Club and be able to work a rotating shift roster year round.
  • Possess an RSA (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gaming) competency card or willing to obtain
You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas!
 
Aside from this awesome career opportunity, we also offer:
  • Salary starting at $85,800 with an annual review after 12 months 
  • Flexible roster
  • Health & Wellbeing benefit
  • Full corporate uniform
  • Free manager meal
  • Ongoing training and development opportunities
  • Volunteering opportunities
  • Free Flu vaccinations & Health checks
  • An awesome team and great culture

 

Club Trading Hours at Menai are: Sunday to Wednesday 10am to 12am, Thursday 10am to 1am and Friday and Saturday 10am to 2am.

 

Company Advocacy:

  • Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness, Integrity. 
  • Advocate ICC Group in all dealings with guest and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.

 

Apply now for this opportunity and watch your career grow!

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