Duty Manager
Full time - Menai

We are looking for a full time experienced Duty Manager ready to take the next step in their career. This truly is a great opportunity for someone looking for a career in Hospitality Management! 

The main duties of the role include:
  • Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service is being delivered
  • Coordinate rosters, delegate tasks and breaks
  • Provide feedback to staff on their performance and manage performance concerns
  • Support training, onboarding and coaching of new starters and existing staff
  • Lead a 'Safety first' culture by following all policy, procedures and reporting to ensure compliance at all times
  • Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
  • Trouble shoot, problem solve and implement solutions to ensure a positive customer experience and outcomes
  • Conflict Resolution and management of complex operational issues
  • High level knowledge & experience of Club operations and guiding legislation - support and training provided
To succeed in this role you will have:
  • A 'Can Do' attitude that thrives in a fast paced and diverse environment
  • At least 12 months experience managing a team
  • Exceptional communication skills 
  • Exceptional grooming and presentation skills
  • Possess a high degree of discretion, integrity and confidentiality
  • Flexibility and availability to work across the operating hours of the Club and be able to work a rotating shift roster year round.
  • Possess an RSA (Responsible Service of Alcohol) & RCG (Responsible Conduct of Gaming) competency card or willing to obtain
You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas!
Aside from this awesome career opportunity, we also offer:
  • Salary starting at $85,800 with an annual review after 12 months 
  • Flexible roster
  • Health & Wellbeing benefit
  • Full corporate uniform
  • Free manager meal
  • Ongoing training and development opportunities
  • Volunteering opportunities
  • Free Flu vaccinations & Health checks
  • An awesome team and great culture


Club Trading Hours at Menai are: Sunday to Wednesday 10am to 12am, Thursday 10am to 1am and Friday and Saturday 10am to 2am.


Company Advocacy:

  • Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness, Integrity. 
  • Advocate ICC Group in all dealings with guest and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.


Apply now for this opportunity and watch your career grow!

  View any Further information.      View Map

  Job Location

  The employer's desired hours for this Job are…

The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.