Maintenance Officer - Hotel Mountain Heritage & Falls Retreat
Full time position

The Mountain Heritage Hotel & Falls Mountain Retreat is located in the majestic setting of Katoomba in the Blue Mountains. It offers premier boutique style accommodation, with a scenic view across the Jamison Valley. The hotel now forms part of the ICC Group with expansive hospitality offerings.



Key Responsibilities:

  • Maintain and promote the vision and values of Hotel Mountain Heritage as per all maintenance related policies and procedures.
  • General understanding of how all building, systems and equipment work and interact with each other, ensuring all issues are identified and resolved as quickly as possible.
  • Assist the Chief Engineer with maintenance of plant and equipment so day-to-day operations are unaffected by breakdowns or scheduled maintenance.
  • Build close, positive working relationships with staff & contractors so that all maintenance issues are resolved as a priority.
  • Be available for ‘On-Call’ roster for the purpose of emergency work. Emergency work is considered work that either affects the generation of revenue or affects customers’ comfort.
  • Change rostered start times/RDOs if unscheduled/emergency work is required.
  • Ensure tools and equipment is used correctly and kept secure when not in use. Any faulty or lost tools/equipment is reported to the Chief Engineer immediately. 
  • Work productively and provide a safe, secure and harassment free environment for all.
  • Report all hazardous situations to the Chief Engineer/General Manager immediately.
  • Seek approval for all maintenance related purchases.
  • Undertake training/accreditation as required.

Essential Skills and Knowledge: 

  • Minimum 2 years’ experience in a building maintenance role.
  • Knowledge and ability to rectify issues relating to; plumbing blockages, leaking taps & shower heads, replacing lighting equipment and globes, replacing door handles & locks, troubleshooting minor electrical equipment issues, repairing minor carpentry issues/damage, minor repairs/remedies of kitchen equipment.
  • Hold or have the ability to obtain a White Card.
  • Ability to patch and paint to a high standard.
  • Have the ability to safely climb a ladder or move objects as per safe manual handling procedures.
  • Be able to multitask, prioritise, meet service KPIs and work unsupervised.
  • Excellent attention to detail along with verbal and written communication skills.
  • Ability to problem solve and design temporary work arounds for issues quickly.

Desirable Qualifications 

  • Trade qualifications in a related field

Company Advocacy:

  • Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness, Integrity. 
  • Advocate ICC Group in all dealings with guest and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.

If this role interests you, please apply now!

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